FAQ

Enter your tracking number on our tracking page. You will see where your package is and its latest status.

It is in your shipping confirmation email and on your receipt. If you can’t find it, contact us with your name and the date you shipped.

Updates can take up to [24 hours] to appear while a package moves between hubs. If nothing changes after that, contact us and we will check on it.

We offer [standard, express, and same-day] courier services for documents and parcels. See our services page for details.

The price depends on package weight, size, distance, and the speed you choose. You will see the total before you confirm your shipment.

Yes, we ship to [list countries or “many countries worldwide”]. International packages may need customs forms, and duties or taxes may apply in the destination country.

We can’t carry illegal goods, explosives, flammable or hazardous materials, weapons, or live animals. [Add any other restricted items.] Contact us if you are unsure about an item.

Use a strong box, cushion fragile items on all sides, seal all edges with tape, and put the delivery address clearly on the outside.

Standard delivery usually takes [3 to 5 business days] and express takes [1 to 2 business days]. Times depend on the destination and can be affected by weather or customs.

Yes. Book a pickup when you create your shipment, or contact us and we will arrange a time that suits you.

We will try again on the next business day and leave a notice. You can also ask us to redeliver or hold the package for pickup.

Often yes, if the package hasn’t been delivered yet. Contact us as soon as possible with your tracking number and the new address. [A fee may apply.]

Check the latest status on the tracking page first. If it is past the estimated delivery date, contact us with your tracking number and we will investigate.

Keep the box and packaging, take photos of the damage, and contact us within [7 days] of delivery. We will review your claim and let you know the next steps.

If a package can’t be located within [10 business days], we open a claim. Contact us with your tracking number, receipt, and a description of the contents.